Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase from Angel Dreamline.
Standard products
For non-personalized products purchased online, you have the right to withdraw from your purchase within 14 days, starting from delivery of the last item on the order.
To request a return, please contact us before sending the product back. The item must be returned in substantially the same condition as received and should be securely packaged.
After notifying us that you wish to withdraw from the purchase, you must send the goods back without undue delay and no later than 14 days after notifying us. The deadline is met if you send the goods before the 14-day period has expired.
Unless otherwise stated, the customer is responsible for the direct cost of returning a standard product when exercising the 14-day right of withdrawal.
Personalized and custom-made products
Products made according to your specifications or clearly personalized for you are not eligible for the standard 14-day right of withdrawal. This includes, for example, products printed with your uploaded photo, custom text, selected personal design, or other customer-specific customization.
Please carefully check all selected options, uploaded files, spelling, sizes, colors and other customization details before submitting your order.
Damaged, defective or incorrect items
The exclusion for personalized products does not affect your rights if an item is defective, damaged, or does not correspond to what you ordered.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible and provide your order number together with photos showing the issue. We will assess the claim and, where applicable, arrange a replacement, repair, price reduction or refund in accordance with applicable consumer law.
Order cancellations
You may request cancellation until your order has been fulfilled. After fulfilment, cancellation is no longer available through this process. Mandatory consumer rights continue to apply, including any rights that apply to personalised or custom-made products.
Refunds
If a return or withdrawal is approved, we will issue the refund without undue delay and no later than 14 days after you notify us of your withdrawal. We will refund the payments received, including the standard outbound delivery cost paid for the order. We do not refund any additional cost resulting from your choice of a more expensive delivery method. We may wait until the returned goods have been received, or until you provide proof that they have been sent back, before issuing the refund. Refunds will be made to the original payment method.
Return shipping
For standard returns under the right of withdrawal, the customer is responsible for the return shipping cost unless otherwise agreed.
If the product is defective, damaged or incorrect due to our error, please contact us before returning it so we can arrange the appropriate solution.
Contact
To request a return or cancellation, or to report a damaged, defective or incorrect item, contact Angel Dreamline before sending anything back. Include your order number and, where relevant, photos of the issue. You can start a return or cancellation request through your customer account at https://account.angeldreamline.se. Sign in and open your Orders to submit a request. Email us at addreamline@gmail.com or call +46 72 037 09 96.
Angel Dreamline reserves the right to assess whether a product is personalised or custom-made based on the customization selected when the order was placed. Nothing in this policy limits any mandatory consumer rights that apply under Swedish or EU law.